Refund Policy
Simple, transparent, and fair digital product refund terms.
Instant Digital Delivery
Due to the nature of digital products, access is usually delivered immediately after successful payment confirmation through payment providers.
Refund Eligibility
- Duplicate purchase or accidental multiple charges
- Technical issue preventing access that cannot be resolved
- Incorrect product delivered
- Product significantly different from its description
- Successful payment but failed product delivery
Non-Refundable Cases
- Change of mind after purchase or download
- Misunderstanding of product content
- Failure to use the product
- Unsupported software or device compatibility issues
- Bank or PSP verification delays outside our control
Chargebacks & Payment Disputes
Please contact us before opening a chargeback or payment dispute with your bank or payment provider. Unauthorized or fraudulent disputes may result in temporary suspension of product access while reviewed.
Refund Requests
To request a refund, contact us at:
support@nexusebooks.shopPlease include your order number, payment email address, and a description of the issue. We aim to respond within 5 business days.